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Message 1 of 2

MyBt account showing my old account details, not my new one

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I used to have BT services a few years ago and changed provider. I have now come back to BT but I have a new account number than my old one. 

Whenever I sign in to MyBT either online or on the app, it defaults to my old account and I am unable able to change it to my new one to check my services and bills etc. 

 

I have already tried clearing Data and cache, and also uninstalled and reinstalled the app. 

Can anyone help?

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Message 2 of 2

Re: MyBt account showing my old account details, not my new one

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Call BT Billing 0330.1234.150 and they should be able to delete the old account.

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