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katecons
Beginner
140 Views
Message 1 of 3

New Phone Line Activation

Hi 

we ordered a phone and broadband package for our new house with an activation date of the 7th Jan. Since the original order in December 2021 we have….

1) spent 6hrs on the phone with BT with various explanations of why openreach have not enabled the account. Even though multiple engineers have visited our property and been clear the infrastructure is all in place. Even drilling a whole through the wall!

2) today (15th Feb) BT cancelled our order and requested the equipment sent to our address be returned. Plus that we should open a new order!

please explain the cancellation plus why the provision of this phone utility is so disappointing slow, both you and Openreach advertise super fast broadband at our address. Plus whether you are avoiding your obligations under the Ofcom rules you signed up to?

thanks

B

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2 REPLIES 2
RIC9380
Aspiring Expert
128 Views
Message 2 of 3

Re: New Phone Line Activation

This is a Consumer forum and your questions on here do not go to BT, sorry.

Perhaps the best thing that you can now do is to raise a complaint.

RIC9380

 

 

 

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katecons
Beginner
124 Views
Message 3 of 3

Re: New Phone Line Activation

Done that and just made a GDPR request as well