New account and old account merge

[mikeossy80]

Hello.

I need some help.

I have two accounts. An old one from about 4 years plus ago which is dormant and I have rejoined now with BT so a new account number allocated.

However.

When I go to my account the old number is there and no new details no package no payment and no idea how to update.

I also want to redeem my £100 voucher but cannot cause its saying I'm not eligible cause of ny old account.

I can't get to chat because the new account doesn't have a landline.

Please help!!!

[StuartH]

Hi @mikeossy80 

I can help get that sorted for you.

I've sent you a private message asking for some details, so we can look into it for you.

Thanks

Stuart

[mikeossy80]

I have sent the details back to you thanks 

[DanielS]

Thank you @mikeossy80.

One of my team will pick this up within a couple of working days and get back in touch with you.

Thanks
DanielS

[mikeossy80]

OK thanks I have sent the details back as requested via Private message 

[JohnC2]

Hi @mikeossy80, thanks for taking the time to speak with me yesterday.

The reward has been claimed and the old account removed from your BTID. Please would you check that the BTID is now working ok and let me know?

Cheers

John

[mikeossy80]

Hi John thanks.

When I sign in now I get no account details found with this user ID ?

Very odd if you have changed the ID over and deleted my OLD account?

Can you check this is OK?

Thanks 

[JohnC2]

Hi @mikeossy80, sorry it's still not working. 

The BTID hasn't changed and the old account is now removed. Try a password reset and see if that resolves this error.

If you're still getting an error after that please send me a send shot (via Private Message) of the error and note the time you tried to log in and I'll raise a fault.

Cheers

John

[JohnC2 · Accepted solution]

Hi @mikeossy80, thanks for your PM's and glad to know you can now access the account and the information has all been updated.

Cheers

John