New broadband subscription, old/unused account number showing in My BT

[andyb89]

Hi,

Just signed up for fibre broadband and when i sign into My BT i am seeing both an old account number (from years ago i presume) as well as the new account.

The problem is i cannot switch to the new account number as there is no dropdown in some areas so it keeps defaulting to the old account and i cannot see the details of the new account.

Is there somewhere i can remove this old account or can someone at BT do this for me?

Thanks,
Andy

[RobbieMac · Accepted solution]

Hi @andyb89

Welcome to the community and thank you for posting.

I am sorry for the problems you're having with your BTID.  I understand there is an older account on there.  My colleagues in the helpdesk should be able to get that sorted for you.  You can reach them on 0330 1234 150.

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie