She is best doing it online if possible, you need to do nothing.
Do it now, as its going to take at least 10 days, probably longer. Assuming of course that there is spare capacity in the cabinet, otherwise there would be no service, as she would not take over your port in the cabinet.
Can't find where to order the home essentials online which is frustrating.
Will have to phone tomorrow instead, will I be able to speak on her behalf?