New customer can't view online account

[Smithy25]

I have been with BT for years and recently switched my mum over to BT on 23 August. I  am managing her online account but when I login I can only see my account.

I have received an email to say that her bill is ready to view but I'm unable to view it. The worst thing about this is that the line is not working and has a fault, yet she has been billed. Not the best of starts.

Please  can you help 

[Keith_Beddoe · Accepted solution]

@Smithy25 

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

[Smithy25]

Thank you