cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
160 Views
Message 1 of 3

New customer can't view online account

Go to solution

I have been with BT for years and recently switched my mum over to BT on 23 August. I  am managing her online account but when I login I can only see my account.

I have received an email to say that her bill is ready to view but I'm unable to view it. The worst thing about this is that the line is not working and has a fault, yet she has been billed. Not the best of starts.

Please  can you help 

0 Ratings
Reply
2 REPLIES 2
158 Views
Message 2 of 3

Re: New customer can't view online account

Go to solution

@Smithy25 

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

156 Views
Message 3 of 3

Re: New customer can't view online account

Go to solution

Thank you

0 Ratings
Reply