I have been with BT for years and recently switched my mum over to BT on 23 August. I am managing her online account but when I login I can only see my account.
I have received an email to say that her bill is ready to view but I'm unable to view it. The worst thing about this is that the line is not working and has a fault, yet she has been billed. Not the best of starts.
Please can you help
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