New "BT Group PLC" Direct Debit setup - No idea what this is for?

[damarch67]

I have an old BT email account I never use would that be it? Never receive any details, or bills etc?

[licquorice]

Possibly, give the Premium Mail team a call  0808 100 6778 

[Peter_W]

Thanks @damarch67 - when a customer leaves and has an existing email account, there are two option:

First of all they can switch to a basic account, which is free but has limited features and can only be accessed via Webmail

Alternatively they can take the Premium option which allows them continue full access with all features, which is £7.50 a month like @licquorice mentioned.

You can find more details, including how to get in touch, here:

BT Email products | Email | BT Help

Peter

[damarch67]

Hi peter this is the first I heard of it, I didn’t receive any details of this or that it was even a thing. Who can I raise this with in BT ? 

[Peter_W]

@damarch67 If you give us a ring on the number @licquorice shared above, or in the link in my last post, our team will be able to check this out.

Peter