New user/account

[Wrathchild]

I had full fibre installed on Friday  into the flat I have moved in to. It's working great and am happy with it but I cannot access my account on the BT website. Keeps coming up that their are no account details. How long does it take to active? Also when will the first payment come out?

Many thanks.

[DavidM]

Hi @Wrathchild and welcome to our community.

Thanks for posting. It's great to hear your installation completed as expected. Can you just confirm when the orders closed? Have you set up a BTiD? 

Cheers

David

[Wrathchild]

Not sure about the orders being closed but I have set up a BTid.

[DavidM]

Thanks for getting back @Wrathchild .

Have you had a BTiD previously or had an older account? 

Cheers

David

[Wrathchild]

I was with BT some 20/22 years ago when they first started doing the ADSL lines but the email I use now wasn't even live back then. I can't see it being that.

[DavidM]

Thanks for the reply @Wrathchild .

I'm sure I can guide you through this. I'll drop you a private message now so check you inbox and send me over the details.

Cheers

David