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Message 1 of 3

No Final Bill

Hello,

My service ended on September 19th, and I haven't received the final bill yet. While waiting for the bill, I've been charged via direct debit, and I received an email stating that I would be charged again next month.

Could you please tell me how to resolve this?

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Message 2 of 3

Re: No Final Bill

Hi @Yunxi and welcome to our community.

Thanks for posting about your account. The final bill should be with you 7 - 10 working days after the account closes. If you don't receive it get back to me and I'll look into it for you.

Cheers

David

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Message 3 of 3

Re: No Final Bill

Hi David,

Thank you for the information.

Kind regards,
Yunxi
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