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CMV43
Beginner

on ‎02-02-2023 20h45

3,064 Views
Message 1 of 9

No Smart Hub 2 with upgrade?

Hi. Just upgraded BT broadband and the deal offered showed the Smart Hub 2 as the device included, but BT say my order is complete and no new device has been sent. I have an old hub from about 5 years ago so was expecting with my upgrade I would be upgrading. Seems very misleading…

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8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage

on ‎02-02-2023 21h03

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Message 2 of 9

Re: No Smart Hub 2 with upgrade?

This has been raised a few times ion the forum and you would only get a new hub if your existing hub was not sufficient for your package



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gg30340
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‎02-02-2023 21h03 - edited ‎02-02-2023 21h47

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Message 3 of 9

Re: No Smart Hub 2 with upgrade?

If your present BT hub works with your upgraded service you would not automatically be supplied with a Smarthub 2 unless your telephone service is being migrated to BT Digital Voice, which needs the Smart Hub 2.

 

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licquorice
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Distinguished Sage

on ‎02-02-2023 21h10

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Message 4 of 9

Re: No Smart Hub 2 with upgrade?

Why do you want a new hub? New isn't always better.

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CMV43
Beginner

on ‎02-02-2023 21h27

3,022 Views
Message 5 of 9

Re: No Smart Hub 2 with upgrade?

It seemed to me that they were ‘selling’ the Smart Hub as their best, most powerful hub yet, so seemingly it would be better than what I’ve got. I was tempted to switch providers as I found the service wasn’t great, but instead thought ‘upgrade’ might just be what’s needed as I’ve been on the same deal and kit for a while and perhaps it’s outdated and slow.

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imjolly
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Distinguished Sage

on ‎02-02-2023 21h40

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Message 6 of 9

Re: No Smart Hub 2 with upgrade?

If you were changed to digital voice when you upgraded then you would have needed a SH2 unless you already had a SH2.  The days of free hubs when your renew your package are long gone



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licquorice
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on ‎02-02-2023 21h50

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Message 7 of 9

Re: No Smart Hub 2 with upgrade?

Don't believe all the marketing hype you read.

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ney
Recognised Expert

‎02-02-2023 22h20 - edited ‎02-02-2023 22h37

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Message 8 of 9

Re: No Smart Hub 2 with upgrade?

Thought all phone lines was moving to digital in the next 2 or 3 years.

So you would think the likes of BT would now offer their new BT Smart Hub 2 as standard for anyone on FTTC renewing or joining BT.

I know you have to have the new BT Smart Hub 2 if you move to FTTP.

Yes  if you cant get FTTC then BT should still offer the BT Smart Hub(BT Hub 6).

I using the BT Smart Hub(Home Hub 6) and have been since I got upgraded from the Home Hub 4 when I renewed my contract just under 2 years ago. Wifi is still not  always great in the house but it is an improvement compared to the Home Hub 4 that I was using.

 

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DanielS
Moderator-Retired

on ‎03-02-2023 10h48

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Message 9 of 9

Re: No Smart Hub 2 with upgrade?

Hi @CMV43,

I am sorry for any confusion for when you changed your package.

I'd like to take a look at your order for you and see what you were promised.

I'm sending you a private message where you can reply back to me on.

Thanks
DanielS

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