No details on BT account

[JLM1]

Every time I log on to my account it says 'no details can be found'. I can't see any billing or product information and can't manage my account like i was told i would be able to.

[DavidM]

Hi @JLM1 and welcome.

Sorry you're having problems with your MYBT. Have all your orders closed and all services are now connected?

Cheers

David

[JLM1]

Hi David, yes it's been about a month

[DavidM]

Thanks for confirming that @JLM1 

I'm sure I can sort this out for you. I'll need a few details so please check your inbox for my message and drop me over a reply with the details.

Cheers

David

[JohnC2]

Hi @JLM1, thanks for getting in touch. The old account has now been removed from your BTID. Please would you log in and check that you can now view your account ok and let me know.

Cheers
John

[JohnC2]

Hi @JLM1, the new account has been correctly linked to your BTID now and you should be able to log in and view your account ok. Please let me know if it's working ok?

Cheers

John