No final Bill

[wendzwoo]

Hello,

I cancelled my BT TV and broadband in Dec , they confirmed it would end 27th Jan. Received a text a couple of days saying it would end 27th Jan. Then i received a bill on 8th of Feb which has just come out my account - bill was for 4th Feb - 3rd March.

I have phoned twice and was told first time there was a problem and they couldn't cancel my service. Second time they told me that it would just resolve itself which it has not. 

How can i get a final bill?

Thanks.

[NeilO]

Hi @wendzwoo I'm sorry you're still being charged after cancelling. I'll send you a private message so you can get in touch with the moderators and we'll be happy to help resolve this.

Neil

[wendzwoo]

Thank you, have sent message back.