Non return if equipment messages

[BobM3]

Hi,

After a WI-FI upgrade I returned the old equipment nearly a month ago but receive almost daily messages about the  non return of the items. The My BT facilities seem useless in providing any obvious means of sending anyone the proof of posting. The choices on the 150 phone line give limited choices and fault finding etc. One customer email address from the website is an invalid address. The whole thing is a pain in the neck and I foresee a £43 erroneous bill coming. 

Is there any simple way of contacting anyone about this?

[NeilO]

@BobM3 welcome to the community and thanks for posting, I'm sorry to see you're being chased for returned equipment. The billing team can help you with this, as you've had difficulty reaching them I'll send you a private message so you can get in touch with the moderation team and we'll be happy to assist.

Thanks

Neil