Not received virtual reward card

[ds9876]

I received two emails on 11/03/22 saying that my rewards card was being sent to me shortly.

First email:  "We'll send you details on how to access your card in an email shortly."

Second email: "We'll send you details on how to access your GBP 120 BT Digital Reward_v2 in an email shortly."

No other emails arrived.  I have waited now for a long time and nothing has arrived.  I still can't access any virtual reward card. Any help with this would be appreciated.

[ds9876 · Accepted solution]

Spoke to a very helpful person at Purecard who sorted all this out for me

[PaddyB]

Hi @ds9876,

Thank you for posting back to update the thread.

Thanks, 

Paddy

[macca78]

Hi  @ds9876 

       Wondering if you can help me please?

Also i've recently had the same 2 emails, and would like to know how long after you received your emails did it take to come through? or what did you have to do to claim it? if you don't mind me asking. 

hope to hear back soon THANKS

[RobbieMac]

Hi @macca78

Welcome and thanks for your post!  @ds9876 will be unable to help I'm afraid, as they're a customer, like you.

I am sorry for the delay receiving the reward card.  Please contact our card services team on 0344 879 1068 or email bt@purecard.com. Open 9am to 6pm, Monday to Friday (excluding public holidays).  The team will find out what's gone wrong.

Post back and let me know how you get on chatting with them.

Thanks,

Robbie

[macca78]

Wondering if you can help me please?
Also i've recently had the same 2 emails, and would like to know how long after you received your emails did it take to come through? or what did you have to do to claim it? if you don't mind me asking.

hope to hear back soon THANKS

[macca78]

ok thanks and will keep u updated