Now Boost cancelling

[DJGunner]

Hey, I'm having an issue with cancelling a now boost as it tells me I can't do it on now tv but into My BT which going on manage just ends up trying to sell me more packages without any cancelling areas. Help please, thanks. 

[DJGunner]

Same problem, could you help me?

[RobbieMac]

Hi @DJGunner

Thanks for your post and welcome to the BT Community.

I am sorry for the problems you're having cancelling the NOW boost element of your subscription.  We'll take your details and as soon as you reach the top of our queue, one of the team will help sort this out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie