on 11-12-2024 17h09
How do I get an old BT account removed, customer services keep saying it is, but it's still there and causing issues.
on 11-12-2024 20h36
Hi @John783
see the solution in this thread
https://community.bt.com/t5/Bills-Packages/Old-BT-Account-still-on-my-account/td-p/2415929
which includes the telephone number to call. (Assuming that isn’t the unsuccessful route you have already followed)
