<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
Hi Is there any way to retrieve an old Mobile account. I need to prove purchase of phone for insurance purposes. My contract was from April 2018 to 2020. Is it even possible??
Think your best bet is to submit a data request via the Privacy link at the bottom. Not much data gets stored beyond 1/2 years so unlikely but it’s the only way to find out.