Please forgive me if this is not appropriate for this forum.
2 years ago BT upgraded/sold me BT Halo 1 even though I explained " I am an old lady (mid 70's) in lockdown, no engineer could enter your home AND have old Home Hub 3 / use old fashioned equipment (old desktop computer) want to keep Landline / also have 2 x 1 Gb Sim mobiles that are hardly used as we don't really leave the house - did not know what I was being signed up to. Cancelled TV as actually watch Free Sat and was paying for TV Pkg just so hubby could watch Sky & BT Sport. Now contract about to end, had letters re upgrade (one to Halo 3 ???) and WRITTEN IN BIG that if I do not renew soon these offers may NOT be available to me.
Can anyone recommend best person to speak with please? Not a salesperson who talks 20 to the dozen using jargon I do not understand - not being disrespectful and am aware that life has 'galloped' ahead full speed but am losing sleep over how I will order my shopping online etc. now that life has come to a 'full stop' mainly due to health circumstances.
