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Alangem84
Beginner
114 Views
Message 1 of 5

Reward card

I moved over to bt in November 2021, broadband went live 13th December and I should of received a reward card however it’s still saying no rewards to claim, can you tell me how long it takes to show on account please? 

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4 REPLIES 4
StuartH
Moderator
Moderator
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Message 2 of 5

Re: Reward card

Hi @Alangem84 

Thanks for posting can you check your Junk email folder to ensure no email has been sent regarding your reward card?

Check and let me know.

Cheers

Stuart

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Alangem84
Beginner
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Message 3 of 5

Re: Reward card

thank you for reply, have checked email and nothing there. 

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Alangem84
Beginner
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Message 4 of 5

Re: Reward card

@StuartH @It was Black Friday offer £90 reward card and 3 months free. Have checked account and emails and still nothing showing. 

regards 

Alan 

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NeilO
Moderator
Moderator
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Message 5 of 5

Re: Reward card

Hi @Alangem84 Thanks for checking that, I've sent you a private message so you can send over your details and we'll be happy to raise a case with the reward card team.

Thanks
Neil

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