On-line bill: totals for filtered 'Calls to mobiles' / 'Calls to UK landlines' incorrect

[ItDoesntAddUp]

This genuinely threw me for few moments. When I checked the additional usage on my most recent on-line bill it doesn't give the correct total for the filter selected:

Of course, it's the total cost of all additional calls (mobiles AND landlines), but the text next to the total on this page strongly suggests it should be the sum of the 5 entries displayed.

The 'Your Usage' page the shows a summary of the charge for additional call and the correct sub-total for calls to landlines is shown there: £20.14.

I'd prefer to have emailed BT/customer support about this, but could only see options for 'phone (easier to explain with an image than on a call) or here in Community.

[imjolly]

this is a customer help customer community forum and your post does not go to BT  try contacting CS 03301234150 or try billing message us   https://www.bt.com/help/contact-bt/account-and-billing/broadband

[ItDoesntAddUp]

Thanks for mansplaing what a community forum is.

[licquorice]

An obviously needed explanation.