Open order

[Earthling]

I accepted an offer on July 12 to upgrade to fttp with digital voice and Halo3.  Although everything was complete and working within the month, the order is still open in My BT.  A yellow note on it apologises that it's taking longer than expected but says they are working on it.  As far as I'm concerned the only thing I expected that hasn't been done is removal of the old telephone lines so I guess that's why it's showing as still open.  I'm not being inconvenienced at all and am not going to wait 40 minutes on the phone trying to get some action.  Can the mods here help at all?

[RobbieMac]

Hi @Earthling

Thanks for your post!

Sorry that your order is still showing open for so long.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[imjolly]

Openreach do not normally remove the existing copper phone line when upgrading to FTTP and DV so don't think that is reason your order has not completed

[Earthling]

Thank you Robbie, PM has been responded to

[RobbieMac]

Thanks @Earthling

I'll pick it up now.  Give me a few days and I'll tidy up and get the order sorted for you 😊

Robbie

[RobbieMac · Accepted solution]

Hi @Earthling

Thank you for taking the time to chat with me again this afternoon.

That's the order sorted now so it will no longer show as an open order when you log in to your MyBT.  I am really pleased I was able to help you with this.

As this is done and dusted I will go ahead and close this off from here.

All the best,

Robbie

[Earthling]

Thanks Robbie, all sorted 😁