Order has been cancelled for the 5th time want to leave

[mitchec1]

The wife has been trying to upgrade to Full Fibre and switch to Digital Voice since April.

We've placed 5 orders and everytime it's cancelled because of a BT internal system and an issue with Digital Voice. Tried calling the last one we went through X but still the order has failed.

Now beyond a joke, before I go to the ombudsmen does anyone have ideas?

 We need DV as our older relatives in their 90s's use a landline and we don't want them bearing the costs of calling a mobile.

Like to think our household has been patient but now just want out

[RobbieMac]

Hi @mitchec1

Thank you for your post and welcome back!

I am sorry for the problems you've been having with your orders for Full Fibre and Digital Voice.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[mitchec1]

Hi Robbie,

Thanks for getting back to me have replied via PM.