Renewed Broadbrand package and have not received Xbox gamepass ultimate 12month code

[Rezlor]

I renewed my  Broadband contract which offered me 12 months xbox gamepass ultimate but have yet to receive any information on activating it. I contacted live support who said they would forward it to xbox but have heard nothing. Under my products it shows nothing about xbox gamepass only tnt sports, mobile and tv.

Would appreciate some support on getting this sorted its the main reason i renewed my contract 

[RobbieMac]

Hi @Rezlor

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having receiving your Xbox game pass after renewing your broadband package.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie