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mitchec1
Aspiring Contributor

on ‎01-07-2024 21h35

170 Views
Message 1 of 3

Order has been cancelled for the 5th time want to leave

The wife has been trying to upgrade to Full Fibre and switch to Digital Voice since April.

We've placed 5 orders and everytime it's cancelled because of a BT internal system and an issue with Digital Voice. Tried calling the last one we went through X but still the order has failed.

Now beyond a joke, before I go to the ombudsmen does anyone have ideas?

 We need DV as our older relatives in their 90s's use a landline and we don't want them bearing the costs of calling a mobile.

Like to think our household has been patient but now just want out

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2 REPLIES 2
RobbieMac
Moderator
Moderator

on ‎02-07-2024 8h24

113 Views
Message 2 of 3

Re: Order has been cancelled for the 5th time want to leave

Hi @mitchec1

Thank you for your post and welcome back!

I am sorry for the problems you've been having with your orders for Full Fibre and Digital Voice.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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mitchec1
Aspiring Contributor

on ‎02-07-2024 10h39

80 Views
Message 3 of 3

Re: Order has been cancelled for the 5th time want to leave

Hi Robbie,

Thanks for getting back to me have replied via PM.
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