cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,044 Views
Message 1 of 12

POOR CUSTOMER SERVICE

Go to solution

After recently experiencing BTs appalling customer service once again … including promise to call me on specified date and time … why is it so difficult to place an order to add TV to my broadband product?

And why do you have to wait for an eternity to speak to a human being… only to be let down once again?

If anyone from BT actually monitors this community please respond.

0 Ratings
Reply
11 REPLIES 11
1,028 Views
Message 2 of 12

Re: POOR CUSTOMER SERVICE

Go to solution

Hi @andysarson62 and welcome to our community.

I'm really sorry to hear you've had such a bad experience with us lately. I can help. Please check your inbox for a message from me and drop over a reply with the details.

Cheers

David

0 Ratings
Reply
967 Views
Message 3 of 12

Re: POOR CUSTOMER SERVICE

Go to solution
You need to remove your personal information from the above post immediately.
RIC9380

952 Views
Message 4 of 12

Re: POOR CUSTOMER SERVICE

Go to solution

@andysarson62 

@You need to reply to@@DavidM by PM not by posting on the thread.

I have quarantined your post for your protection

0 Ratings
Reply
933 Views
Message 5 of 12

Re: POOR CUSTOMER SERVICE

Go to solution

@andysarson62 

You will find the message from @DavidM  on this link https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

You just need to reply to that message, via private messaging, with the information requested.

Do not post any information on this public forum.

Thanks

 

0 Ratings
Reply
918 Views
Message 6 of 12

Re: POOR CUSTOMER SERVICE

Go to solution
Thought I had replied privately
0 Ratings
Reply
904 Views
Message 7 of 12

Re: POOR CUSTOMER SERVICE

Go to solution

@andysarson62 

You would not be the only person who has posted in the wrong place. Perhaps you had multiple tabs open?

Luckily @licquorice , one of the CLs (Community Leaders), moved your forum post out of worldwide public view.

I would be cautious of any calls you may receive, from someone pretending to be from BT, as they may have had chance to copy your details from this forum, during the time it was on public view.

Its likely to be a few days before a moderator contacts you, and would normally confirm their identity.

0 Ratings
Reply
861 Views
Message 8 of 12

Re: POOR CUSTOMER SERVICE

Go to solution
How do I access that post again to grab all the info without retyping it all?
0 Ratings
Reply
855 Views
Message 9 of 12

Re: POOR CUSTOMER SERVICE

Go to solution

You can't, it's been deleted.

 

0 Ratings
Reply
849 Views
Message 10 of 12

Re: POOR CUSTOMER SERVICE

Go to solution

Its not possible for you to access posts in that area, and its now been deleted, however a moderator should be able to access it. I will make them aware by sending them a link to the deleted post.

 

0 Ratings
Reply