POOR CUSTOMER SERVICE

[andysarson62]

After recently experiencing BTs appalling customer service once again … including promise to call me on specified date and time … why is it so difficult to place an order to add TV to my broadband product?

And why do you have to wait for an eternity to speak to a human being… only to be let down once again?

If anyone from BT actually monitors this community please respond.

[DavidM]

Hi @andysarson62 and welcome to our community.

I'm really sorry to hear you've had such a bad experience with us lately. I can help. Please check your inbox for a message from me and drop over a reply with the details.

Cheers

David

[RIC9380]

You need to remove your personal information from the above post immediately.
RIC9380

[licquorice]

@andysarson62 

@You need to reply to@@DavidM by PM not by posting on the thread.

I have quarantined your post for your protection

[Keith_Beddoe]

@andysarson62 

You will find the message from @DavidM  on this link https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

You just need to reply to that message, via private messaging, with the information requested.

Do not post any information on this public forum.

Thanks

[andysarson62]

Thought I had replied privately

[Keith_Beddoe]

@andysarson62 

You would not be the only person who has posted in the wrong place. Perhaps you had multiple tabs open?

Luckily @licquorice , one of the CLs (Community Leaders), moved your forum post out of worldwide public view.

I would be cautious of any calls you may receive, from someone pretending to be from BT, as they may have had chance to copy your details from this forum, during the time it was on public view.

Its likely to be a few days before a moderator contacts you, and would normally confirm their identity.

[andysarson62]

How do I access that post again to grab all the info without retyping it all?

[licquorice]

You can't, it's been deleted.

[Keith_Beddoe]

Its not possible for you to access posts in that area, and its now been deleted, however a moderator should be able to access it. I will make them aware by sending them a link to the deleted post.