Paid account

[Kirkee]

My credit file is showing an old debt in default but I have paid it and although queried, no one is doing anything about it.  Does anyone know who I should contact instead of the main number.  They were quick enough to give me the account number and bank account number to pay it.  Thank you. 

[Keith_Beddoe · Accepted solution]

@Kirkee 

Welcome to this user forum for BT Retail phone and broadband customers.

The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at 

• Online at www.equifax.co.uk/ask
• Call 0800 014 2955
• Address – Equifax Ltd
  • Customer Service Centre
  • PO Box 10036
  • Leicester
  • LE3 4FS

or 

• Online at www.experian.co.uk
• Call 0344 481 8000
• Address - Experian Headquarters Talbot House
  • Talbot Street
  • Nottingham
  • N80 1TH

They'll then liaise with BT for you.