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Paid account

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My credit file is showing an old debt in default but I have paid it and although queried, no one is doing anything about it.  Does anyone know who I should contact instead of the main number.  They were quick enough to give me the account number and bank account number to pay it.  Thank you. 

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Re: Paid account

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@Kirkee 

Welcome to this user forum for BT Retail phone and broadband customers.

The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at 

  • Online at www.equifax.co.uk/ask
  • Call 0800 014 2955
  • Address – Equifax Ltd
    • Customer Service Centre
    • PO Box 10036
    • Leicester
    • LE3 4FS

or 

  • Online at www.experian.co.uk
  • Call 0344 481 8000
  • Address - Experian Headquarters Talbot House
    • Talbot Street
    • Nottingham
    • N80 1TH

They'll then liaise with BT for you.

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