My credit file is showing an old debt in default but I have paid it and although queried, no one is doing anything about it. Does anyone know who I should contact instead of the main number. They were quick enough to give me the account number and bank account number to pay it. Thank you.
Solved! Go to Solution.
Welcome to this user forum for BT Retail phone and broadband customers.
The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at
or
They'll then liaise with BT for you.