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Angelamedd
Beginner

on ‎12-12-2023 11h32

524 Views
Message 1 of 4

Parent moving into care home

My parents are moving into a care home. I have been able to cancel their council tax and other services and would like advice on what to do about their BT package. I have power of attorney.  They are not in a position to pay this any longer. Can someone contact me to advise me what to do as  I don’t want to ring the normal line and be told there is an exit fee in these circumstances and go round in circles at this very stressful time. 

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎12-12-2023 11h35

516 Views
Message 2 of 4

Re: Parent moving into care home

@Angelamedd 

I have asked a moderator to help.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎12-12-2023 11h36

514 Views
Message 3 of 4

Re: Parent moving into care home

I have asked the forum mods to help as they are the only BT employees on the forum.  they will post here



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PaddyB
Moderator-Retired

on ‎12-12-2023 11h58

494 Views
Message 4 of 4

Re: Parent moving into care home

Hi @Angelamedd,

Thank you for posting. If you send me the details, we can take a look at this for you and we can discuss what options are available for your Parent's Account.

I have sent you a private message with instructions on how to contact the team.  

Thanks,

Paddy

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