Paying final Broadband bill from USA

[Confusedyank]

Got a final bill form  BT after leaving them to move back to America. Trying  to  pay the bill online results  in an infinite loading when I go to  2. Make a payment.  I have been able to settle other utilities from here so I was wondering if BT geoblocks?

[NeilO]

@Confusedyank not that I am aware of, are you trying this on the MyBT app or the website? 

Thanks
Neil

[Confusedyank]

Tried the app first and then the  website. Same infinite loading issue. 

[chrisjp]

Have you tried accessing BT using a VPN set to a British location?

[Jane2018]

Most companies make paying them really easy so I am surprised by this. May be just get a relative in the Uk to pay and then refund the relative - might be quicker (or call BT and pay by phone via a card if that is an option)

[Confusedyank]

I also checked to make sure that I didn’t have a VPN on as I know many providers don’t like that.  I think I’ll try calling a live operator as I am having no luck with their system. 

[Confusedyank]

Not yet as I thought companies like BT had software that detected that and might red flag me.

[Confusedyank · Accepted solution]

To all who replied I finally got in contact with an agent. I was told yes they do block traffic from the USA especially if your UK mobile can’t receive sms security codes from a local network. I still have an International Vodafone plan that has never seemed to work here so wasn’t getting a code promp. BT had me pay via a special link after getting a code via email. I guess the lesson for those doing one time payments from the US is to definitely use advance level VPN’s such like Express VPN.