Solved: Re: Price differences between streets

Stins · ‎13-04-2023

On the BT website I'm seeing price differences between streets. I called up customer service and even they said it was strange and a likely cause could be because BT were trying to compete in the other area and that there was no movement on the price for me, only the possibility to wave the upfront cost.
How is this fair when the price difference isn't a few pounds, it's quite significant in my opinion for the exact same package, Full Fibre 500.

On my postcode it's £22.49 for 5 months then £44.99 a month, 24 month contract

For a postcode that is 4 streets away it was £44.99, now £30.99, 24 month contract

Even the upfront cost is different, £29.99 for my postcode but £9.99 for the postcode 4 streets away.

Has anyone had the same experience? Is it possible to talk to someone about this to raise this?

imjolly · ‎13-04-2023

what do you get if you enter address here

https://www.bt.com/products/broadband/deals

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Stins · ‎13-04-2023

That's the page I've used and the offers mentioned above are the deals it returns.

imjolly · ‎13-04-2023

I have tried 2 separate addresses and both gave same result £30.99 for Fibre 500. that offer was supposed to end last night unless extended

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Stins · ‎13-04-2023

This is what I'm seeing, why the styling is different I do not know.

imjolly · ‎13-04-2023

don't know what a homebuyer's option is which seems to be the difference

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Stins · ‎13-04-2023

Me neither, been in this property now for almost 5 years.

Stins · ‎13-04-2023

Managed to get to the bottom of the issue. It's being reported that it needs an installation at the address when it doesn't - managed to discuss this with BT directly on a further phone call with them.