Problem claiming reward card

[JosV]

Hi,

I've recently switched from Sky to BT TV and broadband. I am having problems claiming the reward card. When I click the link in the email it asks me to login in to my account but I can't click on my account number. The screen is frozen. 
Please let me know how I should proceed. Thank you,

JJM Verhaak

[NeilO]

@JosV I'm sorry you're experiencing problems claiming your reward card, I'll send you a private message so you can contact the moderation team and we'll be happy to help.

Thanks 
Neil

[RobbieMac · Accepted solution]

Hi @JosV

Thank you for taking the time to chat with me this afternoon.

I am sorry for the problems you had claiming for your reward card.  You were having this problem due to multiple older accounts associated with your BTID.  I have went ahead and claimed for the reward card on your behalf.  You'll receive an email confirming this.  I have also arranged to remove the older accounts from your BTID - leaving just the active one on there.

I'll close things off from here as agreed but if you need help or have a question in future feel free to post back as you're more than welcome 🙂

All the best.

Robbie