Problems claiming the BT reward card

[jamesgreenfield]

Hi,

I've recently switched from Sky to BT Broadband and the broadband service from BT is now active. I am having problems claiming the reward card. When I click the link in the email it asks me to login in to my account when the service is active. I can't then see a section to activate the reward card. 
My account number is: Account No: ********

Please let me know how I should proceed. Thank you,

James Greenfield

[NeilO]

Hi @jamesgreenfield welcome to the community and thanks for posting, are there any old account numbers associated with your BT ID? You should be able to toggle between them as the reward card can only be claimed if you're on the new account.

Thanks

Neil

[jamesgreenfield]

Hi Neil,

I'm pretty sure I'm on the new account. I still can't see how to claim the reward card. Thanks for any help.

[DanielS]

Hi @jamesgreenfield,

As you can't see it anywhere, I think it would be best if we helped you.

I'm going to send you a private message that you can reply back to me on.

Thanks

DanielS 

[NeilO · Accepted solution]

Hi, @jamesgreenfield thanks for sending over your details. I've claimed the reward card for you.

Thanks

Neil

[jamesgreenfield]

Thanks Neil, will it be sent out to me soon? 

[NeilO]

@jamesgreenfield No problem, it will be emailed to you a few days after the 14-day cooling-off period finishes. There's a tracking link included in the confirmation email that was sent earlier.

Thanks

Neil