Products issue

[C_Chaplin]

Hi, I've had the same issue as another member who has also posted on this forum around Products.

The problem is, that in trying to rectify the double billing issue, a product that is part of the account has been removed.

@DavidM could you get in touch with me direct please to discuss.

Regards

Chris 

[DavidM]

Hi @C_Chaplin and welcome.

Thanks for posting. Have you tried speaking with the customer service guides about this on 0330 1234 150?

Cheers

David

[C_Chaplin]

Hi @DavidM,

I have tried contacting them, but  the call handlers are not really empowered to perform changes to contracts.

I was experiencing the same double billing issue as K_Yates and I contacted 150 on 3 occasions to try to resolve the over billing issue. The last call resulted in the cancellation of my landline (something i didn't request..).... i'd rather have a 121 discussion on the issue rather than within an open forum..

[DavidM]

Thanks for the reply @C_Chaplin 

I'm sorry they weren't able to help. I'll be happy to take a look at this for you. Check your inbox for my message and drop me over the details.

Cheers

David