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Unlink BT/EE from my xbox

Hello, I apologize in advance for my English. It is not my native language. I am writing to you with a strange problem. My Xbox account is connected to you, until today I did not know you existed, especially since I am from Poland.

I admit that I bought game pass keys through eneba. Can you disconnect my account from your telecommunications? I am not your customer, I do not have an account/card/number with you. I contacted Microsoft about this, but they say they can't do anything about it and I have to contact you. Please help me and give me a quick answer

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Message 2 of 2

Re: Unlink BT/EE from my xbox

Hi @MyersTheHollowed Thanks for posting. I'm sorry this is not something that we can assist you with as you are not a BT customer. You will need to seek a resolution from Microsoft, ensure they understand that BT have not provided you with the Game Pass subscription. 

Thanks

Neil

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