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Hi
When I try to visit the EE upagrade page though MyBT homepage I'm presented with the message
This profile is not the account holder
Please login with Account Holder account to continue
I believe this has been a setup issue on my BT account from the beginning, I am the account holder but for some reason when I log in to MyBT it thinks I'm not. How do I get this resolved?
Thanks
Craig
Solved! Go to Solution.
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Re: Profile is not the account holder message
Morning @craig255
Thanks for coming to the community.
Could you try the below steps to change this;
- Log in to My BT
- Click on Settings and Your account
- Scroll down and you'll see if you're an Account holder or Account manager
- Click on the I should be the Account holder link and follow the steps
Does this work for you and you are now the account holder?
Speak to you soon.
Leanne.
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Re: Profile is not the account holder message
Hi @Leanne_T
Thanks for the suggestion.
When I click the "I should be the account holder link", this just takes me back to the My Bt homepage.
Thanks
Craig
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Thanks for trying this @craig255
If this does not work for you and is taking you back to the homepage, please give us a call and one of the team can get this updated for you 🙂
Let me know how you get on.
Leanne.