Quidco cash back BT Full Fibre 500

[VlctorMeldrew]

BT Full Fibre 500 ordered via Quidco link on 25 May 2023 for installation on 26 June 2023. All up and running, but cashback was not tracked. Have seen similar posts where moderators have stepped into help resolve, so would be grateful for an intervention if possible. Thanks.

[JohnC2]

Hi @VlctorMeldrew, welcome to the forum and thanks for posting. I'm sorry that your cashback hasn't tracked. 
As your order was completed over a month ago it should be updated that the order has completed. Your first port of call I would guide you to raise a declined cashback query with Quidco. They should be able to fix this for you. Why has my cashback been declined? | Quidco Help Centre
Post back and let us know when they get back to you and if you need further help then we'll be happy to help you.

Cheers

John

[VlctorMeldrew]

Thanks for picking up my query John, I should have added that I raised a claim with Quidco as soon as I could (27th May 2023) advising BT order reference, but status has stalled as “sent to retailer”.

[JohnC2]

Hi @VlctorMeldrew, thanks for the update. Has Quidco closed the case you raised?

Cheers

John

[VlctorMeldrew]

Hello again John, it just states claim sent to retailer and to allow them up to six months to get a decision.

[NeilO]

Hi, @VlctorMeldrew I don't believe it lol. We'll be happy to get that looked into, I'll send you a private message so you can get in touch with the moderation team.

Thanks

Neil

[VlctorMeldrew]

Good afternoon Neil, have you had a chance to look at this yet? Thank you.

[RobbieMac]

Hi @VlctorMeldrew

Thank you for posting back!

I am so sorry for the delay getting back to you.  We do have you details and we will get back to you as soon as we possibly can to help with your Quidco cashback.

Thanks,

Robbie