Quidco cash back declined… tracked and then declined after install…

[duncanyeti]

Hi, another one of these which seem to be happening a lot… ordered Full Fibre 900 via Quidco link from bt in early March, finally installed the other week.  Up until install cash back status at Quidco showed tracked, then after install went to declined. Quidco say declined by bt as the purchase was amended or cancelled in some form, which it wasn’t. Can anyone help?  Cash back was for over £100 so not insignificant 😞

[RobbieMac]

Hi @duncanyeti

Welcome and thanks for your post!

I am sorry your Quidco cashback is showing as declined.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[DanielS · Accepted solution]

Hi @duncanyeti,

Thank you for speaking with me previously and for replying to my private messages.

Since your order completed with us, I was able to let Quidco know. They have since changed your claim from declined to tracked.

Take care and I hope that you have a great bank holiday weekend.

Thanks

DanielS

[duncanyeti]

Thank you so much for your help and sorting this out for me, really pleased!!