Quidco cashback declined

[grahamlock23]

Hello, quidco denied my cashback claim because BT said i cancelled my order but in fact my order went through and ive been with BT now for over a month, I tried to raise a claim with quidco but it came back with the same reason. Is there someone i can speak with who can sort this out because my order was obviously never cancelled

[RobbieMac]

Hi @grahamlock23

Welcome to the BT Community and thank you for your post!

I am sorry that your Quidco cashback has been declined.  I understand that they've said we cancelled your order.  We'll be able to double check from here and help get you sorted.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[DanielS · Accepted solution]

Hi @grahamlock23,

Thanks for taking the time to send me a reply to our private messages.

It's great that you have the cash back from Quidco.

Take care and have a great Christmas.

Thanks
DanielS