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Nikkih
Beginner

on ‎21-08-2023 19h04

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Message 1 of 3

Re: Cancel BT Contract - my Father moved into a Care Home

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I am in exactly the same position.  My dad has just gone into a care home and I have lasting power of attorney.  I need to cancel his bt account but cannot find any correspondence in his house with a account number.  Would appreciate some help in sorting this please

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imjolly
Distinguished Sage
Distinguished Sage

on ‎21-08-2023 19h18

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Message 2 of 3

Re: Cancel BT Contract - my Father moved into a Care Home

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I ha easked mods to help  they will post here

I think you need to look through old bills or. MAybe he has an online access 



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JohnC2
Moderator-Retired

on ‎21-08-2023 19h31

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Message 3 of 3

Re: Cancel BT Contract - my Father moved into a Care Home

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Hi @Nikkih, welcome to the forum and sorry your dad has to go into care, 

We'll be happy to help you get this resolved. I've sent you a Private Message so you can get in touch with the Mod team. 

PS check bank statements as the account number may show on them if he pays by direct debit.

Cheers

John

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