I am in exactly the same position. My dad has just gone into a care home and I have lasting power of attorney. I need to cancel his bt account but cannot find any correspondence in his house with a account number. Would appreciate some help in sorting this please
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I ha easked mods to help they will post here
I think you need to look through old bills or. MAybe he has an online access
Hi @Nikkih, welcome to the forum and sorry your dad has to go into care,
We'll be happy to help you get this resolved. I've sent you a Private Message so you can get in touch with the Mod team.
PS check bank statements as the account number may show on them if he pays by direct debit.