Elderly relative sold outrageously inappropriate contract

[Annol67]

Hi Neil

Good afternoon - i came across this post since i too have a relative in the same situation - it has only come to light as they have moved her over to a new contract and digital voice.

I wonder if you can please contact me or let me know how i go about getting this address please ?

Kind regards

Ann O'Leary

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[DavidM]

Hi @Annol67 and thanks for posting.

I'm sorry your relative might have been miss sold a service. The quickest way to sort this would be to call our customer service guides on 0330 1234 150 so can you please give that a go and let me know how you get on.

Cheers

David