Endless loop trying to claim reward card

[Robert18]

Hi I am having the same problem been trying to claim my reward card but it not letting me do 

any help with how to sort it out 

ROBERT18 

  Thanks 

[Katie_B]

Hello @Robert18. 

Thanks for coming here. 

When did your services activate?

Have you received a link to complete your claim?

Speak soon, 

Katie

[Robert18]

My broadband was activated on the 24 Dec no didn’t know about a link haven’t had much information to be honest

[gg30340]

You can not claim until you are out of the 14 day cooling off period.

[Kimberlin]

@Robert18 

Yup, I think you'll find your 14 day cooling off period is complete on the 8th January 26.

[Helendoy786]

Some of the answers from these so called experts is incorrect, You can claim the reward card as soon as you receive your order confirmation email, On the order confirmation email if you scroll down you will find a link to claim, If that doesn’t work, Contact Customer service via Phone or Chat online use this link

 https://www.bt.com/help/contact-bt

they can claim it on your behalf 

[Kimberlin]

@Helendoy786 

Is the advice incorrect though? See the link:

https://www.bt.com/manage/bt-reward-card/

[Helendoy786]

You can claim the reward card as soon as you receive the order confirmation email it has a link on it, It doesn’t mention anything on the claim page saying you have to wait 14 days

[Kimberlin]

@Helendoy786 

But there's a big enough banner on that page that states:

Once your Broadband has been installed and working in your property for 30 days your reward card will be sent to you.

I thought that was pretty clear to be honest. However, if anyone believes I've misread that or I just don't understand it, then I can only apologise.

[Robert18]

Yes but it also says that I supposed to click on a link to claim it and then they will send to me with in 30 days .

but I can’t click on the link to claim it