I'm also hijacking someone else's post.
BT have emailed to ask me to return some kit but I have no idea what I'm supposed to be returning. As far as I can tell I don't have any surplus kit.
@DavidM can you help please? I don't want to be charged £30.
Solved! Go to Solution.
Hi @JoannaH66 and welcome to our community.
I'm sorry for any confusion with the returns request. I can certainly help you with this. Please check your inbox for my message and drop me over a reply with the details.
Thanks for taking my call this evening.
I've corrected this mistake for you'll no longer be chased to return any kit.