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Hi, @LGM I'm sorry, the help desk should be making a referral to the Xbox team who will call or email you back. I'll send you a private message so you can get in touch with your details and we'll be happy to organise this for you.
Thanks
Neil
Hi @LGM ,
Thanks for sending over the details. I can see the Xbox guys have been in touch and have sorted this for you. Post back if you have any other problems and we'll be happy to help.
All the best
David