I am having the same issue as MrJackson90 and have just made my second call to bt. Could @PaddyB or any others moderators please let me know which department in Newcastle I need to speak to. Thanks in advance
Hi, @LGM I'm sorry, the help desk should be making a referral to the Xbox team who will call or email you back. I'll send you a private message so you can get in touch with your details and we'll be happy to organise this for you.
Thanks for sending over the details. I can see the Xbox guys have been in touch and have sorted this for you. Post back if you have any other problems and we'll be happy to help.
