How do I remove an old Account from MyBT

[Rjwood6991]

Hi i would like assistance with this too please 🙂 

also im getting a error message on my bt app and website.

"Sorry we can't get your account details at the moment"

" We couldn’t find any account details for that BT ID. Please try again"

but if i go the long way round to my bills it shows them there not life breaking but definitely frustrating.

Thank you in advance 

[NeilO]

Hi @Rjwood6991 I'm sure we'll be able to help you with that, I'll send you a private message so you can send your details to the moderation team.

Neil