How to cancel a Bt telephone and broadband contract when someone moves into a care home

[BeccaSF]

I was wondering whether a BT adviser could assist in this regard for my mother's BT contract? Many thanks!

[Keith_Beddoe]

@BeccaSF 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, I will ask one of them to post here.

[BeccaSF]

Many thanks for your help, I appreciate it.

[RobbieMac]

Hi @BeccaSF

Welcome and thanks for your post!

I understand that your Mum has recently moved into a care home and you'd like help cancelling her phone and broadband service.  We can give you a hand from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[BeccaSF]

I can't seem to read all of your private message/access the whole text. But will try again!

[Keith_Beddoe]

@BeccaSF 

There should only  be eight lines of plain text in the Private message sent by @RobbieMac 

the last line should say "Last bill amount:". If you can see that, then you are at the end.

[BeccaSF]

You've all been v helpful. I am getting assistance now. Many thanks all!