Similar here I'm afraid. I tried to claim when I first signed up and no luck. I've tried on and off since then and no luck. I thought it might just be a bit slow but it's been well over a month.
I'd be grateful for your help.
Solved! Go to Solution.
Hi, @Stutakesphotos Thanks for posting, when you log in to MyBT does it say there is no reward card to claim?
If you have used your BT ID for previous accounts make sure you're selecting the correct one from the drop-down list after logging into MyBT
Thanks for getting back to me. Unfortunately I can't seem to even reach that point no matter which one I use.
Just to clarify, that whenever I have clicked the link on the email, it's asked me to log in. When I do, there's no mention of the card.
Actually, it doesn't look like it is. And I'm certain I registered. Same email too.
Thank you for this by the way. It's good to get some help after banging my head against the wall.
@Stutakesphotos that is most likely why there is no reward card to claim. Could you try adding your new account number to your MyBT profile to see if that helps?
Post back and let me know how you get on.
Thank you. I haven now been able to add that account. But still not finding it links up to the reward card.
Hi @Stutakesphotos ,
Thanks for trying that, sorry you still don't see the reward card. I'm sure I can sort this for you. I'll drop you over a private message now so you can get in touch.