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Stutakesphotos
Aspiring Contributor
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Message 1 of 11

Re: Not received rewards card

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Hi Neil

Similar here I'm afraid. I tried to claim when I first signed up and no luck.  I've tried on and off since then and no luck. I thought it might just be a bit slow but it's been well over a month. 

I'd be grateful for your help.

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NeilO
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Message 2 of 11

Re: Not received rewards card

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Hi, @Stutakesphotos Thanks for posting, when you log in to MyBT does it say there is no reward card to claim?

If you have used your BT ID for previous accounts make sure you're selecting the correct one from the drop-down list after logging into MyBT

Thanks

Neil

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Stutakesphotos
Aspiring Contributor
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Message 3 of 11

Re: Not received rewards card

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Hi Neil

Thanks for getting back to me. Unfortunately I can't seem to even reach that point no matter which one I use. 

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Stutakesphotos
Aspiring Contributor
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Message 4 of 11

Re: Not received rewards card

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Just to clarify, that whenever I have clicked the link on the email, it's asked me to log in. When I do, there's no mention of the card. 

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NeilO
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Message 5 of 11

Re: Not received rewards card

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@Stutakesphotos Thanks for getting back to me, is your new account number showing in the drop-down list?

Thanks

Neil

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Stutakesphotos
Aspiring Contributor
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Message 6 of 11

Re: Not received rewards card

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Actually, it doesn't look like it is. And I'm certain I registered. Same email too.

Thank you for this by the way. It's good to get some help after banging my head against the wall.

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NeilO
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Message 7 of 11

Re: Not received rewards card

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@Stutakesphotos that is most likely why there is no reward card to claim. Could you try adding your new account number to your MyBT profile to see if that helps?

  1. Go to www.bt.com/mybt on a web browser and log in using your BT ID username and password.
  2. Click on Your details and then Account.
  3. Scroll down the page and you'll find the Add an account link. ...
  4. Follow the steps on the page to add an account.

Post back and let me know how you get on.

Thanks

Neil

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Stutakesphotos
Aspiring Contributor
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Message 8 of 11

Re: Not received rewards card

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Thank you.  I haven now been able to add that account. But still not finding it links up to the reward card.

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DavidM
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Message 9 of 11

Re: Not received rewards card

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Hi @Stutakesphotos ,

Thanks for trying that, sorry you still don't see the reward card. I'm sure I can sort this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

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Stutakesphotos
Aspiring Contributor
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Message 10 of 11

Re: Not received rewards card

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Huge thanks for sorting this